FAQS
Everything You Need to Know
Quick answers to the most common questions about our custom design service, ordering process, and more.
Yes they are, but note each brand we stock uses a different size chart(s) and we have our own size chart for our custom made items or we can make to your size chart. Our own size chart the men's sizes are fairly true to size, ladies we suggest to order 1-2 sizes bigger, kids are fairly true to size
You can upload your artwork or describe your idea directly on the custom design page. If you don’t have a finished design, our team can create one for you.
We accept JPG, PNG, PDF, SVG, and AI files. Vector files are preferred, but high-quality images or sketches are also acceptable.
We are up front about all costs. We won't surprise you with any hidden fees
Yes you can, just email it to Please provide us with a master hi res version of your logo and design files in vector formats; EPS, AI, PDF. If you can provide us with these files you will save time and money on design costs. If you can't provide them we can redraw them, costs may apply.
We provide a digital mockup of how the item will look included for free in the price. Physical samples in your or our design can be provided for a fee.
We can PMS Pantone Matching System match colours (there is a chart on line for you to review or make a selection from) but may need your sample and we charge a fee for precise colour matching. Please note your screen and your printer colours may vary from the actual products.
Yes we can make to your size chart. Please discuss this with our sales staff.
Yes you can order assorted sizes within the qty you need to order. Conditions Apply.
Unfortunately no. We expend a fair amount of money on design, correspondence, set up fees, sampling etc So if you change your mind and cancel any amounts advanced will be forfeited and if any amounts are still due to us, we may have to ask you to pay the balance owed also.
Yes we can.
Yes we can, some without cost, some with a charge. Ask our staff about pricing
Unfortunately we only accept credit card Visa, Mastercard and Amex via our webstore. There is a link on our home page which has information re this. A 3% card surcharge applies.
Yes. You will receive a digital proof to review and approve before your stencil is produced.
Minor changes are included. If significant revisions are required, additional charges may apply.
Most custom artwork is prepared within 1–3 business days depending on complexity.
Very fine details or thin lines may not be suitable for smaller stencils. We’ll notify you if adjustments are required.
Yes. Once your design is approved, you can easily reorder it at any time.
Custom designs are made specifically for you and cannot be cancelled or refunded once production has started.
Yes. We retain approved artwork to make future reorders quick and hassle-free.
Production begins only after artwork approval and payment confirmation.
Production times vary by order size and complexity. Estimated timelines are provided after artwork approval.
Yes, we ship worldwide. Shipping costs and delivery times depend on your location.
If you need assistance with your custom design order, please contact our support team via the Contact Us page.